Privacy Policy

At Medaka.uk, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and make a purchase from our store.

1. Information We Collect

We may collect the following types of information:

Personal Information: name, email address, postal address, phone number.
Payment Information: billing address and transaction details (handled securely via third-party providers like Stripe or PayPal — we do not store your card details).
Order Details: products ordered, quantities, order notes.
Technical Data: IP address, browser type, referring URLs, and usage data collected via cookies.

2. How We Use Your Information

We use your information to:

Process and ship your orders
Provide customer support
Send order confirmations and updates
Respond to inquiries or issues
Improve our website and services
Comply with legal obligations

3. Cookies

Our site uses cookies to enhance your browsing experience and analyze site usage. You can choose to disable cookies via your browser settings, but this may affect site functionality.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share limited data with:

Payment processors (e.g., Stripe, PayPal)
Delivery services (e.g., Royal Mail, Evri)
Website hosting and analytics providers (e.g., Wix, Google Analytics)

All such partners are required to handle your data in compliance with applicable privacy laws.

5. Your Rights (UK & GDPR)

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict how we use your data
Withdraw consent at any time

To exercise any of these rights, contact us at: [your email address]

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations (e.g., tax and accounting).

7. Security

We take reasonable precautions and follow industry best practices to protect your data from loss, misuse, unauthorized access, disclosure, or alteration.

8. Contact Us

If you have questions about this policy or your personal data, please contact us at:

Email: info@medaka.uk
Business name: Medaka.uk